FREQUENTLY ASKED QUESTIONS
ORDERS & SHIPPING
HOW LONG DOES ORDER PROCESSING TAKE? +
Orders are generally processed within 1–3 business days. Processing includes order verification, preparation, quality checks, packaging and handover to the shipping carrier.
HOW LONG DOES SHIPPING TAKE? +
Estimated delivery after dispatch is generally 3–8 business days within Australia, 5–10 business days to New Zealand, 7–15 business days to the United States, Canada, United Kingdom and Europe, and approximately 7–20 business days for other international destinations.
DO YOU SHIP INTERNATIONALLY? +
Yes. ZIREVEN offers free standard shipping worldwide on all orders with no minimum purchase requirement. International shipments may be subject to customs procedures, duties or taxes imposed by the destination country.
HOW CAN I TRACK MY ORDER? +
When tracking information becomes available, it will be sent to the email address used at checkout. Please allow some time after dispatch for the carrier's tracking system to update.
CAN I CHANGE OR CANCEL MY ORDER? +
Please contact us as soon as possible at admin@zireven.com. We will do our best to assist, but changes or cancellations may no longer be possible once the order has entered processing or has been shipped.
PRODUCTS & CARE
WHAT MATERIALS ARE ZIREVEN JEWELRY MADE OF? +
Materials and finishes vary between products. Please review the specifications on each individual product page before purchasing.
IS ZIREVEN JEWELRY WATER-RESISTANT? +
Water resistance depends on the material and finish of each piece. Unless otherwise stated on the product page, we recommend avoiding prolonged exposure to water, salt water, chlorine, perfumes, lotions and harsh chemicals.
WILL MY JEWELRY TARNISH OR FADE? +
The longevity of your jewelry depends on its materials, finish, frequency of wear and care. Store each piece in a clean, dry place and gently wipe it with a soft cloth after use.
HOW DO I CHOOSE THE RIGHT SIZE? +
Please review the sizing information provided on the relevant product page. For chains and bracelets, measuring a similar piece you already own can help you select the most suitable fit.
HOW SHOULD I CARE FOR MY JEWELRY? +
Keep your jewelry clean and dry when stored. Avoid unnecessary contact with perfume, lotion, chlorine, salt water and harsh cleaning products. Wipe each piece with a soft cloth after wear.
RETURNS & EXCHANGES
DO YOU ACCEPT RETURNS? +
Eligible products may be returned within 30 days in accordance with our Return & Refund Policy. Returned products must satisfy the applicable return conditions.
HOW DO I START A RETURN OR EXCHANGE? +
Contact us at admin@zireven.com and include your order number, the item concerned and the reason for your request. Our team will review your request and provide the appropriate next steps.
HOW LONG DOES IT TAKE TO PROCESS A REFUND? +
Once an eligible returned item has been received and inspected, we will process the applicable refund as soon as reasonably possible. Your bank or payment provider may require additional processing time.
ARE THERE ANY ITEMS THAT CANNOT BE RETURNED? +
Return eligibility depends on the product, its condition and the circumstances of the return. Items that have been worn, altered or damaged may not be eligible.
GENERAL
DO YOU OFFER A WARRANTY? +
Any applicable warranty coverage will be stated on the relevant product page or ZIREVEN policy. Please do not assume warranty coverage unless it is specifically stated.
DO YOU HAVE A PHYSICAL STORE? +
ZIREVEN primarily serves customers through our online store. Our physical contact address is 4 Todd Place, Adelaide SA 5000, Australia. Please contact us before visiting.
HOW CAN I CONTACT ZIREVEN? +
Email: admin@zireven.com
Phone: +61 404 882 311
Address: 4 Todd Place, Adelaide SA 5000, Australia.
WHAT COLLECTIONS DOES ZIREVEN OFFER? +
ZIREVEN focuses on men's jewelry including Chains, Bracelets, Pendants and Rings, with designs built around modern form, bold detail and personal identity.