Shipping policy
ZIREVEN — FORM. EDGE. IDENTITY.
At ZIREVEN, we aim to provide a reliable and straightforward shipping experience wherever you are. Every order is carefully prepared, checked, and packaged before being handed over to the shipping carrier.
Please review the information below before placing your order.
FREE WORLDWIDE SHIPPING
We offer FREE STANDARD SHIPPING WORLDWIDE ON ALL ORDERS.
There is no minimum order value required to qualify for free standard shipping.
Shipping options and availability may vary depending on the destination, carrier availability, and other circumstances beyond our control.
ORDER PROCESSING
Orders are generally processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.
Order processing may include:
- Payment and order verification
- Product preparation
- Quality inspection
- Packaging
- Handover to the shipping carrier
Orders placed on weekends or public holidays may begin processing on the next available business day.
During major promotions, holidays, new product releases, or periods of unusually high demand, processing may take slightly longer.
ESTIMATED DELIVERY TIMES
Estimated delivery times begin after your order has been processed and dispatched.
Typical delivery estimates are:
Australia:
3–8 business days
New Zealand:
5–10 business days
United States & Canada:
7–15 business days
United Kingdom & Europe:
7–15 business days
Other International Destinations:
7–20 business days
Please note that these timeframes are estimates only and are not guaranteed delivery dates.
Actual delivery times may vary depending on your location, shipping carrier, customs processing, local postal services, weather conditions, public holidays, and other circumstances outside our reasonable control.
ORDER TRACKING
When tracking information is available, you will receive a shipping confirmation email containing your tracking details.
Please ensure that the email address entered during checkout is correct.
After receiving your tracking number, please allow some time for the shipping carrier's tracking system to register and update your shipment.
In some cases, tracking information may not update immediately after dispatch.
INTERNATIONAL SHIPPING
ZIREVEN ships internationally to supported destinations.
International orders may be subject to:
- Customs inspections
- Import duties
- Local taxes
- Customs processing fees
- Other charges imposed by the destination country
Unless otherwise required by applicable law or expressly stated at checkout, any applicable import duties, taxes, customs fees, or similar charges are the responsibility of the recipient.
Customs policies vary between countries. We recommend checking your local customs requirements before placing an international order if you are unsure about potential charges.
CUSTOMS DELAYS
International packages may occasionally experience delays while being processed by customs authorities.
Customs processing is outside the direct control of ZIREVEN, and we cannot guarantee how quickly a shipment will be released by the relevant authorities.
A customs delay does not necessarily mean that your package has been lost.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Before completing checkout, please carefully verify:
- Recipient's full name
- Street address
- Apartment or unit number, if applicable
- City
- State / Province / Region
- Postal or ZIP code
- Country
- Contact information
If you notice an error in your shipping address after placing an order, contact us immediately at admin@zireven.com.
We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
DELIVERY DELAYS
Although we aim to have every order delivered within the estimated timeframe, occasional delays can occur.
Possible causes include:
- Customs processing
- Carrier delays
- Severe weather
- Public holidays
- High shipping volumes
- Incorrect or incomplete addresses
- Local postal disruptions
- International transportation disruptions
Delivery estimates should therefore be treated as estimates rather than guaranteed arrival dates.
LOST OR MISSING PACKAGES
If your tracking information indicates an unusual delay or you believe your package may be lost, please contact us at:
Please include:
- Your full name
- Order number
- Tracking number, if available
- A brief description of the issue
Our customer support team will review the available shipment information and assist you with the appropriate next steps.
DAMAGED PACKAGES
If your order arrives damaged, please contact ZIREVEN Customer Support as soon as reasonably possible after delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the damaged item
- Photographs of the packaging where relevant
This information helps us review the situation and determine the appropriate next steps in accordance with our applicable policies.
Please keep the original packaging until your request has been reviewed.
MULTIPLE PACKAGES
In certain circumstances, an order containing multiple products may be shipped in more than one package.
If this occurs, packages may arrive at different times and may have separate tracking information.
Receiving one package before another does not necessarily mean that part of your order is missing.
FAILED OR RETURNED DELIVERIES
A package may be returned to the sender due to circumstances such as:
- An incorrect or incomplete address
- An unsuccessful delivery attempt
- Failure to collect a package
- Refusal of delivery
- Other carrier or destination-related issues
If your package is returned, please contact us at admin@zireven.com so we can review the situation and advise you of the available options.
Additional shipping costs may apply where a package needs to be shipped again due to an incorrect address or other circumstances attributable to the recipient, subject to applicable law.
ORDER CHANGES & CANCELLATIONS
If you need to change or cancel an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate your request.
However, once an order has entered processing, been packed, or been transferred to the shipping carrier, we may no longer be able to modify or cancel it.
CONTACT US
If you have questions regarding shipping, delivery, tracking, or an existing order, please contact our customer support team.
Trade Name:
ZIREVEN — Form. Edge. Identity.
Email:
admin@zireven.com
Phone:
+61 404 882 311
Physical Address:
4 Todd Place
Adelaide SA 5000
Australia
For order-related inquiries, please include your order number whenever possible so we can assist you more efficiently.
ZIREVEN — FORM. EDGE. IDENTITY.
FREE WORLDWIDE SHIPPING. DESIGNED WITH PRESENCE. DELIVERED WITH CARE.